This ARF Cognition Council guide brings together the latest research in neuroscience and psychology to explain how consumers process and respond to advertising. It outlines a unified framework connecting attention, emotion, memory and persuasion—showing how these cognitive processes interact to drive real-world outcomes, like brand choice and sales. Moving beyond traditional metrics, the guide highlights emerging approaches to measuring attention and emotional engagement and explores how these signals can be linked to business results. It provides a practical foundation for understanding not just whether ads are seen, but how they are experienced, remembered and ultimately acted upon.
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As generative AI tools increasingly shape how consumers search, shop, compare and evaluate products, understanding how they make recommendations has become critical for marketers. This seventh experiment in our ongoing Psychology of Gen AI series, is the first phase in a study that examines how large language models (LLMs), like ChatGPT and Claude, determine what qualifies as the “best” product—and reveals that their recommendations are far from neutral. Instead, they tend to rely on narrow, repetitive sets of familiar brands and structured response patterns that may reinforce existing market leaders. The findings highlight important implications for brand visibility, competitive dynamics and how marketers should position their products in AI-driven environments.
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Turns out there isn’t just one type of influencer. Some are content creators, while others focus more on self-presentation. Which type best represents your brand? This MSI working paper introduces a new behavioral framework that can help you decide. It’s for classifying influencers based on communication style and shows how content focus and self-focus shape engagement, reach and marketing effectiveness.
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