Targets & Segments

What Social Media Conversations Reveal About LGBTQ-Themed Advertising

  • JOURNAL OF ADVERTISING RESEARCH

How do consumers respond when brands incorporate LGBTQ themes into their advertising? An analysis of more than 20,000 YouTube comments finds that overall, sentiment toward LGBTQ-themed advertising is predominantly positive, but responses vary considerably depending on the content. Celebratory and family-oriented themes tend to generate more positive reactions, while brand activism and portrayals that challenge traditional gender expectations can produce more polarized responses. The findings underscore the importance of authenticity and understanding the social and cultural dynamics surrounding inclusive advertising.

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Beyond Clicks: What Polarizing Content Really Costs Publishers

  • ARF; MSI

Digital publishers often assume that content generating the most clicks also creates the most valuable readers. This MSI Working Paper challenges that assumption. Using behavioral data from a major European news publisher, the researchers find that while politically polarizing content reliably increases engagement, it does little to drive subscriptions—and during politically charged periods, it can actually reduce subscriber acquisition and increase churn. The findings offer important guidance for publishers and marketers seeking to balance short-term attention with long-term customer relationships.

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When AI Meets Representation: The Consumer Reality of Synthetic Diversity

  • ARF; MSI

As brands increasingly use AI-generated people in advertising, a new MSI Working Paper explores how consumers respond when those synthetic models are used to increase racial representation. Across multiple experiments, the research finds that disclosure of AI-generated Black models can reduce brand evaluations by weakening perceptions of authenticity and commitment to diversity initiatives, while similar effects do not emerge for White models. The findings offer important guidance for marketers seeking to balance technological innovation with meaningful representation.

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Rethinking AI Adoption: Who’s Really Using AI Shopping Assistants?

  • ARF; MSI

As AI assistants become fully embedded within e-commerce platforms, the question becomes: how are consumers actually using them? This MSI working paper analyzes the behavior of over 31 million users on a major travel platform to uncover who adopts shopping AI, when it is used in the purchase journey, and what consumers rely on it for. The findings reveal that AI assistants complement—not replace—traditional search, helping consumers navigate complex, exploratory decisions and reshaping how discovery happens online.

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The Power of Persuasion in Livestream Commerce: How Benefit Appeals Drive Sales

  • JOURNAL OF ADVERTISING RESEARCH

What makes consumers more likely to buy during a livestream shopping event? This Journal of Advertising Research study finds that benefit-focused messaging—where influencers emphasize how a product improves consumers' lives—significantly increases sales. Analyzing real-world TikTok livestreams and validating the findings through controlled experiments, the researchers also show that customer engagement, facial attractiveness and expressive body movement amplify the effectiveness of these benefit appeals. The findings provide practical guidance for brands and creators looking to improve livestream performance.

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Winning the First Few Seconds: Understanding Gen Z Attention in Modern Video Landscapes

  • ARF ORIGINAL RESEARCH

As marketers invest more heavily in short-form and social video platforms, understanding how Gen Z allocates attention has become increasingly important. This literature review examines what current research reveals about Gen Z’s attention across social feeds, short-form video, creator content, streaming and emerging formats. The evidence suggests that Gen Z attention is not necessarily shorter, but faster, more selective and highly dependent on platform context, creative execution and brand familiarity.

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Amplifying the Effect of Creative: The Roles of Personalization and Shared Experience

  • By Kylea Weyer (Ipsos), Young Pros Officer
  • COGNITION COUNCIL

Generative AI makes it possible to tailor an ad to every individual exposed to it. But does extreme personalization work? And is there a point where it backfires? On May 20, the ARF Cognition Council held an event where industry leaders from VML, Screenvision Media, RMT, and Iris Flex discussed the implications of personalization in advertising. The discussion emphasized the complexities of personalization and highlighted the importance of balance between individual targeting and broader, shared motivations or experiences. The speakers – all members of the Cognition Council — highlighted several research studies and practical insights to convey how personalized advertising can be successful and where impact may be limited.

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Creative Council Peek Behind the Curtain: Brand Meets Game: Navigating Creative Strategy in High-Profile Sports Sponsorships

  • by Tommy Wu (Paramount), Young Pros Officer
  • ARF CREATIVE COUNCIL

On March 4th, The ARF Creative Council hosted its “Brand Meets Game: Navigating Creative Strategy in High-Profile Sports Sponsorship” panel, a conversation about how brands develop creative strategies and measurement frameworks for major sports partnerships. Moderated by Creative Council member Jillian Rice (Ipsos), the panel featured Matthew Gottlieb (NBCUniversal), Kristen Rumble (The Coca‑Cola Company), and Trey Ballard (Bank of America). Panelists shared perspectives on how companies activate around major sporting events, maintaining authentic connections with fans while delivering measurable business outcomes for their brands.  Kristen and Trey showed ads for their brands that had appeared in sports broadcasts to illustrate how their brand messages aligned with the spirits of the events. The discussion explored how successful sports marketing requires a balance of cultural relevance, strong creative strategy, and disciplined measurement. Speakers highlighted the importance of planning well in advance of major sporting moments, leveraging audience insights to shape storytelling, and ensuring that brand activations feel natural within the broader sports experience.

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