After conducting eight studies over the past year, what has the ARF learned about the psychology of generative AI? Across experiments examining bias, identity cues, product recommendations, executive decision-making and AI-assisted research, four patterns repeatedly emerged: GenAI tends to compress human variability into dominant responses, subtle differences in prompting can meaningfully change outputs, different models bring their own constraints and tendencies and AI can imitate the language of expertise more readily than it can exercise expert judgment. Taken together, the studies suggest that GenAI’s greatest strength and its greatest risk may be the same: its ability to produce coherent, convincing answers can make compression, instability and missing judgment difficult to see.
Member Only Access
AI-optimized, omnichannel campaigns are changing how media are planned, activated and measured. Drawing on in-depth interviews with advertisers and providers, the ARF Cross-Platform Measurement Council’s Attribution Working Group examined omnichannel campaign tools such as Google Performance Max and Meta Advantage+, exploring their potential to simplify execution, optimize across channels and improve performance. Their research also identified important tradeoffs, including transparency, testing capabilities and ongoing measurement and governance challenges.
Member Only Access
Artificial intelligence has rapidly become part of the everyday marketing toolkit, transforming everything from creative development and campaign measurement to analytics and customer engagement. Drawing on two nationwide surveys of more than 200 U.S. advertisers and agencies, this new ARF study explores where AI adoption stands today, which tools marketers rely on most, how organizations are validating AI outputs and the governance practices emerging as AI becomes central to marketing operations.
Member Only Access
As generative search and agentic AI transform how consumers discover, evaluate and purchase products, traditional identity resolution and attribution systems are struggling to keep pace. This new paper by the Identity Resolution Working Group of the ARF Cross-Platform Measurement Council, introduces the concept of “Delegated Identity”—a framework designed to reconnect human intent with AI-driven actions in an increasingly AI-mediated marketplace. The report explores the emerging identity gap, evaluates industry readiness and outlines the challenges and opportunities facing marketers, identity providers and AI platforms.
Member Only Access
