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Summary
This Marketing Science Institute (MSI) working paper introduces Inclusive Design Orientation (IDO)—an emerging organizational mindset, as well as a set of practices that help firms design products not only for the “average” consumer, but with consumers who are typically excluded. Through interviews with 27 industry experts across technology, retail and design, this study shows how engaging so-called edge consumers can unlock product innovation, strengthen brand loyalty and expand market opportunities. The study outlines how organizations can embed inclusive beliefs into their development processes, how internal champions drive transformation and why inclusive design is fast becoming a competitive necessity.
