Webcast: Customer Experience (CX) Series – Protect Your CX from the Dark Web

In recognition of marketers’ increased interest in creating strong customer experience (CX) programs, the ARF and MESH Experience hosted the third webcast in their CX-focused series on Wednesday, March 4.

This CX Series is meant to enable brands, agencies, and those who work with them to improve CX programs’ ability to drive business success.

This webcast focused on a volatile side of today’s customer experience – data privacy issues. A big concern for both businesses and customers, this webcast explores how to protect your CX from data privacy/breach issues and avoid any dark web data breach issues.

Key issues discussed:

• CX and the importance of data privacy
• The risk of dark web data breaches, including data on UK retail banks
• Case studies on dark web data breaches
• How to manage risk and ensure customer confidence

Featured Speakers

Fiona Blades President & Chief Experience Officer
MESH Experience

Deborah LearyCEO
Forensic Pathways

Catherine WillisGlobal Consumer Insights Leader