TV

The New State of TV

Greg DaleChief Operating Officer, Comscore

Fifty years ago, defining TV was pretty simple but the video landscape has changed dramatically in the last 10 years. Video is growing today, and this is driven by CTV. TV formats have their own personalities and content to define them. TV should not be approached in isolation because that is not how consumers approach it.

Key Takeaways

  • The rapidly changing landscape: 70% of U.S households have at least one connected TV; Roku and Amazon are still among the top OEMs; 94% of viewing on linear is still live or same day.
  • Growth is due to the increase in streaming especially FAST which are having double digit growth. But how will the landscape unfold as, and if, the economy downturns. TUBI expects one in three streamers to reduce their channels.
  • There has been a rapid decline in pay subscriptions over the last 5 years from 66% to 43% with a concomitant rise in cord cutters. Cord-nevers have leveled off at 13% having risen to 20% in 2020.
  • COVID caused a rapid bump in viewing of TV and video, it retreated during 2021. But now we are seeing a renewed growth in the total amount of television and video. While there is a slow erosion, linear is still alive and well.
  • One important story is the growth overall of exposure to video through different channels such as gaming and social. But it is content as well as mobile availability that is driving growth. Nearly 50% of linear content consumed is news, sports and movies. However, movies have lost a 5% share over the last 5 years, no doubt the loss coming from the growth of SVOD.
  • Sports occupies a unique place in content. It accounts for more than half of all social media posts, and sports fans index at 124 for pay tv subscriptions.

Download Presentation

Member Only Access

Tune In, Outside the Box

JP PereiraSVP, Marketing Science, VideoAmp

Brian WestSVP, Data and Measurement Strategy, NBCU TV & Streaming

Many viewers of programs on “traditional” networks like NBC are now watching those programs on digital platforms. To promote programs and increase tune-in, providers must reach viewers where they watch—that means: on all platforms. This presentation described the research conducted to explore the effectiveness of NBCU’s content marketing in launching and sustaining shows in today’s complex, fragmented viewing environment. NBCU partnered with VideoAmp to obtain the cross-channel metrics needed to achieve optimal strategies regarding the linear-digital mix of content promotions as well as their frequency, length and creative executions. After years of development, the goal of measuring tune-in on linear, digital and walled garden platforms has now been reached.

Key Takeaways

  • As most viewers watch on several platforms, providers need a complete view of all platforms to optimize content promotion. Obtaining accurate measures of viewers’ use of all platforms, however, is not an easy task and requires measurement innovation.
  • NBCU partnered with VideoAmp to converge linear TV, digital and offline datasets through commingled identity graph to provide a view of the consumer across platforms. This approach allows NBCU to measure performance of all promotion tactics and determine which best drive conversions.
  • The analysis of these data is helping NBCU to improve the impact of promotions. The data show how important it is to promote content on both linear and digital platforms and determine, for example, the right mix of promos on linear and digital platforms.

Download Presentation

Member Only Access

AUDIENCExSCIENCE 2023

The ARF hosted its annual flagship conference, AUDIENCExSCIENCE 2023, on April 25-26, 2023. The industry’s biggest names and brightest minds came together to share new insights on the impact of changing consumer behavior on brands, insights into TV consumption, campaign measurement and effectiveness, whether all impressions are equal, join-up solutions across multiple media, the validity, reliability and predictive power of Attention measures, targeting diverse audiences, privacy’s effect on advertising and the impact of advertising in new formats. Keynotes were presented by Tim Hwang, author of Subprime Attention Crisis, Robert L. Santos of the U.S. Census Bureau, Brian Wieser of Madison and Wall, LLC and Andrea Zapata of Warner Bros. Discovery.

Member Only Access

Expanding Spanish Language Audiences

Sergey FogelsonHead of Data Science, TelevisaUnivision

Edouardo VitaleData Scientist, TelevisaUnivision

Sergey Fogelson and Edouardo Vitale, both from TelevisaUnivision, outlined their motivations for developing a custom lookalike model (LAM) to expand Spanish-language audiences, which were under-represented:
  • Misidentification: 4 in 10 Hispanics are excluded from 3p datasets.
  • Waste: 70% of impressions targeted at Hispanics are wasted.
  • Scale: The true scale of the Hispanic population within a given brand’s 1p dataset is hard to identify without extensive validation.
In order to address this audience underrepresentation, data sources were leveraged to create a household graph incorporating 1P (first-party) viewership, 3P (third-party) viewership and demographics on age, gender, income and education from TelevisaUnivision’s partner. The combination of these sources created a robust household level representation of approximately 17MM Hispanic households in the U.S. Embeddings were used to create a latent space that allowed for the comparison of user similarities. Mathematically, very similar users have very similar embeddings. Similarities between individuals may be based on what content they viewed, where the content was viewed (zip code) or demographics of the viewer. Additional details of the embedding process as well as the autoencoder architecture steps and validation process were presented.

Key Takeaways

  • Developing a Lookalike Model (LAM) to expand Spanish-language audiences, corrected for the underrepresentation of this consumer target.
  • Expanding an audience with LAM identifies individuals who look and act just like a given target audience. These look-alike models are used to build larger audiences from smaller segments in order to create reach for marketers and advertisers and enable them to transact on an expanded audience.
  • Use of LAM can overcome the challenges of misidentification, waste and scale. LAM plus the household graph achieves significant increases in overall audience scale.

Download Presentation

Member Only Access

The Challenge of Churn

Mike BloxhamEVP, Global Media & Entertainment, Magid

Tony CardinaleSVP, Data Science, Magid

Media use has been changing rapidly and that requires paying constant attention to how viewers use services, for example, which streaming services they subscribe to and which they cancel. Churn among streaming service subscribers is typically seen as a negative: Providers try to minimize churn, maximize retention. Based on analyses of their Subscriber Science Monitor data, Magid researchers Mike Bloxham and Tony Cardinale offered a fresh perspective on the drivers of churn as well as on the implications of churn for content providers. They conclude that churn is inevitable—and that some churn is correlated to growth and cultural relevance. The key to their insights was a segmentation analysis that focused on viewers’ propensity to churn.

Key Takeaways

  • As SVOD has become mainstream, subscriber growth does not come from non-streamers anymore, but largely from churn between services. This makes churn an important issue that requires careful analysis to inform providers’ strategy.
  • Churn is not simply a reflection of the quality of the service. The analyses show that there are viewer segments with different predispositions to churn. As a result, it is important to look at the churn rates among each segment to get a full understanding of consumer sentiment.
  • Not all churn is negative. Some churn, driven by engaged viewers, is indicative of a healthy service. Subscribers with higher churn rates are likely among the most important to the content subscription platforms, as they are deeply involved in the content and are most active on social about that content.
  • To manage churn and resubscription, we need to recognize the different motivations of viewer segments. This is important for the health of a streaming business.

Download Presentation

Member Only Access

Context Matters

Heather CoghillVP, Audience, Warner Bros. Discovery

Daniel BulgrinDirector, Research Operations & Insights, MediaScience

Heather Coghill (WBD) and Daniel Bulgrin (MediaScience) shared methodologies and results from two in-lab studies that sought to understand how impactful category priming can be without brand mention and if viewers associate brands with adjacent unsuitable content. Their presentation focused on two types of contextual effects within program context—“excitation transfer” and “brand priming”. To see if these effects carried over to ad content through excitement or brand recognition in the content, the research team utilized distraction-free viewing stations that enabled neurometrics and facial coding followed by post-exposure surveys. Impact on brand perception was measured with lifts in brand attitude, attention and memory. Results showed brand priming did change how viewers experienced the ad by lifting brand recognition, with stronger effects in heavier ad loads. The research also concluded that although brands are not harmed by adjacency to perceived unsuitable content, context effects still need to be considered.

Key Takeaways

  • Even moderate category primes can push through effects, despite modest impact, in both linear and CTV. Category priming in streaming with limited ads impacted middle and lower funnel metrics, with 31% of viewers noticing a connection between the ad and the program.
  • Although viewers agreed that low intensity “unsuitable” content was most acceptable for advertisers, there were no adverse effects as intensity levels increased—all levels were deemed suitable for advertisers, with no significant differences in brand recall or purchase intent.
  • More research is required to understand what is unsuitable for brands. The current guidelines are based on what is thought to be unsuitable—not social science.

Member Only Access