reach & frequency

Beyond Reach, the Importance of Measuring Ad Resonance

Tom WeissChief Data Scientist, MarketCast

Megan Daniels SVP of Product, MarketCast

Tom Weiss and Megan Daniels of MarketCast introduced a new metric in their break-out session: brand effect resonance. This product evolved from one called Brand Effect which uses a combination of survey (15,000 consumers per day) and behavioral data across linear, social, digital (popular websites) and streaming. First developed by IAG, then owned by Nielsen and then Phoenix, Brand Effect stands as the main engine of the brand-effect resonance rating system, which was created to overcome gaps in reach measurement. They believe it can now isolate and show exactly how content and platform quality impacts advertising performance. Resonance here is defined as how well people remember the ad, how well they understood the creative and the message and how well they can link it back to the brand. Ad resonance measurement is said to be able to isolate the impact of content and platform on ad recall.

Key Takeaways

  • Reach measurement has drawbacks: even though it acknowledges audience size, it does not measure ad impact. Reach measurement treats all impressions as equal regardless of the content, and while platform and the quality of the content matter, their impact cannot currently be proven.
  • Ten percent of respondents to a recent MarketCast survey found that in a digital environment, ads associated with premium content (professionally produced vs. user-generated content (UGC)) had more credible messaging.
  • Sixty-two percent who watched a premium clip remembered the ad and the brand correctly versus 49% of those who viewed a UGC clip. In addition, 56% of premium clip viewers thought the ad spoke directly to them, versus 43% who said an ad in a UGC clip spoke to them.
  • The resonance score is built from CTV/streaming ACR data, opportunity to see (OTS) surveys for linear TV, tags on digital ads (known exposure) and on social—OTS through memory triggers and surveys.
  • Using the always on approach, they survey people about ads they have seen on TV, CTV or social within a 24-hour window. The big pool of participants is used to normalize all other factors, so to see what network or platform would best suit a client’s ad.
  • Ad resonance rating is meant to become an interoperable metric that complements traditional reach and frequency measures and other currency metrics.

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AUDIENCExSCIENCE 2023

The ARF hosted its annual flagship conference, AUDIENCExSCIENCE 2023, on April 25-26, 2023. The industry’s biggest names and brightest minds came together to share new insights on the impact of changing consumer behavior on brands, insights into TV consumption, campaign measurement and effectiveness, whether all impressions are equal, join-up solutions across multiple media, the validity, reliability and predictive power of Attention measures, targeting diverse audiences, privacy’s effect on advertising and the impact of advertising in new formats. Keynotes were presented by Tim Hwang, author of Subprime Attention Crisis, Robert L. Santos of the U.S. Census Bureau, Brian Wieser of Madison and Wall, LLC and Andrea Zapata of Warner Bros. Discovery.

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Negative Outcomes from Multiple Influencer Exposures Fade Over Time

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A single persuasive message by a social media influencer can positively drive consumer behaviors and attitudes, but what are the potential effects from multiple exposures over time? With an eye on consumer skepticism in today's dynamic media environments, this article explores both short-term and long-term effects in this area. Hint: Time heals.

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The Cross-Platform Measurement Shift: Content to Ad Exposure

Bob Ivins of TVSquared by Innovid, presented a discussion on the shift to cross-platform measurement in television viewing. In this presentation, the speaker examined the changes in consumer behavior in television viewership, challenges presented in metrics stemming from audience fragmentation, new platforms and new currencies in metrics. Additionally, the speaker gave key metric areas to consider in the era of converged TV.

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ACR Data Uncovers the Inefficiencies of Linear TV Ad Delivery

In this presentation, Justin Fromm of LG Ads discussed how ACR data can help uncover the inefficiencies of ads delivered via linear television. In this session, the speaker examined linear TV as still playing a vital role for advertisers. Additionally, he pointed to changes in consumer viewing habits, shifting towards streaming. He noted much of the advertising industry's focus is on incremental reach when placing an ad on television. Leveraging ACR data, the speaker demonstrated how this more robust data source can help improve optimal reach and frequency, when advertising on television.

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Understand the Impact of Your TV Viewing Data Source

In his quest to understand and solve the challenge of "cross-screen measurement, John-Michael Del Valle of LiveRamp addressed the question, "How can I understand my media plan, where those impressions are landing and how do I get the full picture?" In addressing this and other related questions, the speaker examined combining ACR and STB data as a method to produce an all-encompassing way to measure ad lift on linear television.

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Privacy Safe Approach to Ecommerce Audience Quality Measurement

A multi-billion dollar pet food manufacturer analyzed its audience targeting strategy with the goal of ensuring efficient online ad spending, according to Souptik Datta and Zulema Doiny-Cabre of GroupM. The analysis with GroupM evaluated the performance of existing audience segments, pinpointed profiles of high-performing audience segments for additional opportunities and determined the optimal ad impression frequency.

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One Size [Does Not] Fit All Optimizing Audio Strategies for Success

What spot length works best? Audacy partnered with Veritonic to compare frequent radio listener responses to 15, 30 and 60-second ads across multiple categories such as auto, financial, retail and professional services to address this frequently asked question. Jenny Nelson (Audacy) and Korri Kolesa (Veritonic) presented the results of this study, which were measured by Veritonic’s audio score components such as attribute score, intent score and engagement score. This survey-based study of a panel of 2,400 radio listeners pointed to a variety of recommendations, such as initiating multiple 30-second ads instead of fewer 60-second ads, testing creative before launch and deploying a total audio strategy to reach omnichannel listeners.

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Understanding the Relationship Between Creative Attention and Media Performance

Realeyes and TVision presented an analysis of the relationship between pre-test measures of “creative attention” (from Realeyes) and in-market attention to television advertising (from TVision). Realeyes’ “Quality Score” has three components: an ad’s ability to capture visual attention, its ability to retain attention and its ability to encode attention. Their overall quality scores were strongly correlated with TVision’s Creative Attention Scores for Consumer Tech Ads, moderately correlated for CPG ads, and weakly correlated for streaming entertainment ads. The environment in which an ad is shown plays a major role in the degree to which viewers pay attention to an ad, particularly for low-performing creative. The speakers showed an example of a video ad with relatively low attention quality, as measured by Realeyes, which nonetheless had relatively high Creative Attention in-market due to running in environments with high viewability and high attention.

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