As the shopper marketing landscape continues to evolve rapidly, the ARF’s Shopper Insights Council held a half-day event that offered two unique opportunities: 1) To hear from knowledgeable speakers about Retail Media Networks and omnichannel shopper marketing; 2) To participate in focused workshops and share perspectives, concerns and best practices with others in the industry having similar roles.
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The ARF Social Council held an event on September 12 diving into the long-term effects of social media advertising on consumers, based on the results of an experiment undertaken by the ARF Social Council. Attendees gained new insights on how they can leverage the study’s results to shape their future social media advertising strategies.
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This set of two studies, recently published on the Journal of Advertising Research’s website, investigates the impact of retail store employee avatar presence on consumer behavior within virtual reality environments. Not much research has investigated avatars in this context and what influence they may have on consumer attitudes and behavior.
This study duo reveals that consumers experience aversive responses to employee avatar presence in embarrassing shopping settings, such as the purchase of condoms or adult diapers. It also demonstrates that employee avatars decrease consumers' purchase behavior, including time and money spent on a purchase in embarrassing VR contexts. Consumers are also less likely to recall the brand of an embarrassing product.
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