
Case Study Brand: Verizon Creative Agency: Ogilvy Media Company/Agency: Additional Affiliated Companies: RGA, Publicis, Momentum, Golin, The Community, MJZ, Parkwood Entertainment, Art & Science, Cabin LA, Method NY, C03, Sonic Union | Can’t B Broken Summary: How can you convince people to switch mobile carriers when everyone claims to be the #1 network? To break through, Verizon discarded the industry-standard network superiority playbook—the one it wrote back in 2002. By combining consumer research, social analysis, cultural immersions, and Verizon network engineer interviews, Ogilvy realized that what people care about today isn’t speed, coverage, or capacity. It’s their network’s ability to keep them plugged into cultural conversations as they happen. This critical truth unlocked Verizon’s strategic approach: they needed to reinvent the language of network superiority. They needed to prove that our network could keep up with the biggest online cultural phenomena in real-time. Or, as the kids say, they needed to break the internet. Ogilvy and Verizon partnered with the ultimate Internet Breaker, Queen Beyoncé, to release two new songs on the biggest stage in America: The Super Bowl. Creating the biggest real-time network test and music drop of all time. Consumer Insight: Today, network superiority is about having a network that helps power our connection to culture without breaking. In addition to winning GOLD in the Best Brand Transformation Category, this campaign also won GOLD in the Electronics and Tech Category. |