Young Pros Spotlight
Claudia Chang
What is your role / current company?
Product Operations Manager, Clear Channel Outdoor
When did you join the ARF Young Pros? February 2021
What is your proudest professional accomplishment?
Leading the charge in architecting and building a project management system for my organization. I was really fortunate to have been able to own the process of software selection, user interviews, workflow design, and product trainings to affirm my interest in Product Management and Operations.
How has being an ARF Young Pro Member impacted your career?
Being a member of the ARF Young Pros has given me access and exposure to a community of supportive and brilliant professionals who are working to solve many of the same challenges I am working towards. It’s given me a lot of perspective on the importance of: staying engaged in the industry beyond my day job, building a diverse network, and developing my career with a focus on supporting young professionals.
When researching a topic you know nothing about, how do you get started?
I have a systems-oriented brain, and so how I start any project is to break out the steps I need to take in order to arrive at the outcome I am looking to solve. I’m also a big fan of being resourceful and asking lots of questions, whether to my peers, my manager, or to Google!
What is your favorite restaurant in your city?
I’m a Korean-American from New Jersey, and so I’m always hovering around Koreatown in NYC. Bangia, a gastropub serving up Korean comfort foods and drinks, is my favorite for a night out with friends. And fun fact – the name of the restaurant means “half-basement”, which is perfect for a pub located half a flight of stairs underground!
What’s your dream job? (If money was no object, what would you do?)
I had a short-lived career as a barista in college, but ever since then, I have been a fiend for any opportunity I can get to steam some milk and create latte art. My dream job is to open up a small coffee shop in a coastal town where people can come to unwind and be leisurely.
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