Targets & Segments

Multicultural Mobile Behavior Insights: What You Need to Know

  • Christian Martinez; Fernanda Alcantara
  • Facebook

Facebook synthesized analysis from four sources to report on the use of mobile by U.S. multicultural consumers in their shopper journeys. Their research not only reinforced the importance of mobile among African-Americans, Asian-Americans, and Hispanics; it also found differences in their mobile purchase behavior, e.g., African-Americans and Hispanics inspect fewer products when purchasing on mobile vs. desktop.

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Differences in Millennials’ TV Viewing Habits vs. Older Adults

  • Laura (Bernstein) Grover
  • Symphony Advanced Media

No surprise: Millennials watch TV quite differently than older adults. But how? Findings from this study detail important shifts in Millennials’ viewing vs prior generations. One example: Millennials were more likely than 35-54 year-olds to admit that they watched TV through “piracy or other non-paid methods.”

Targeting Bias: Cross-Platform Case Study

  • R/GA (Agency); Ad Council (Client); Mindride (Experience Design); Persuade & Influence (Production); Brewster Parsons (Post Production)

Bias and discrimination are among America’s most polarizing problems. Yet most Americans consider themselves unprejudiced and resist messages suggesting they are biased. This ARF David Ogilvy Awards winning case study details an approach to creative and targeting that resulted in one of the most successful PSA’s in history.

Voice-Activated Shopping Can Boost Sales for Some Consumers & Categories

  • MSI

Do you ask Alexa from your smart speaker to purchase items for you? Research shows that voice-activated, AI-enabled devices are becoming increasingly important for online retailers. They can increase search and even purchase, especially among younger consumers and for categories of high purchase frequency or low substitutability. Rather than cannibalizing other channels, use of such devices creates positive spillover, since shopping is integrated into other, consumer routines.

Media Targeting: A Brave New World (Event Summary)

  • INSIGHTS STUDIO

At ARF’s May 12th Insights Studio, “Media Targeting: A Brave New World,” we heard what Real Chemistry, a healthcare-specialist technology and innovation company is doing to extrapolate consumer behavior data -- along with de-identified health and drug data and other real-world information -- into marketing insights and action. They were joined by Walgreens, who shared how they are reaching consumers responsibly and precisely. This content is available to ARF members only. If you are interested in becoming a corporate member, please contact New-Member-Info@thearf.org.

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A Conversation with Gen Z (Event Summary)

  • SALON SERIES

In this thought-provoking salon series event, attendees got to know the inner workings of the Gen Z mindset from four professionals and one NYU student. The conversation lead to some surprising places. Speakers talked about how COVID-19 affected their work and lent advice to the younger members of their generation. They talked about the need to be authentic and to personalize ads and make them relevant to users, especially in the social media space, and even gave insights into the online shopping behaviors of this, our most tech savvy generation.  Editor’s Note: The full summary is available to members only.

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Multicultural Conversations on Handling the Hard Stuff (Event Summary)

  • SALON SERIES

Navigating the Messy Middle: Multicultural Conversations on Handling the Hard Stuff – Particularly During a Crisis  This virtual Salon, hosted by the ARF Cultural Effectiveness Council was moderated by Janelle James, Qualitative Research Director, Kantar. Janelle was joined by Kendra Clarke, Vice President of Data Science and Product Development, sparks & honey, and Ola Mobolade, Founder at COCO and Co-author of “Marketing to the New Majority”. Editor’s Note: The full summary is available to members only.

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