shopper insight

Research to Improve AI

Yes, AI is a great tool for marketers. But how can we avoid the “AI Conundrum” – taking advantage of its strengths while avoiding its errors and risks?    

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AI at a CPG Company

Colgate-Palmolive reveals how AI helps them achieve key objectives and improve processes. They  provided insights into the use of AI in marketing at AUDIENCExSCIENCE as well as MSI’s Summit 2024.

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How Patients React to AI-Assisted Communications

  • MSI

Generative AI is all the rage, and consumers are interested in interacting with such programs to receive personalized services and products. What is their outlook when it comes to doing so in the healthcare field? Here, the view is not as sunny. In fact, a new working paper put out by the Marketing Science Institute (MSI), at the ARF, found that physicians who use AI to communicate with patients were perceived as less warm and even less competent.

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Too Much Attention?

One expert argues that attention alone does not bring ad success and that we should not forget the other important levels of the “ARF Model.”

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Brands and the Polygamous Consumer

Ehrenberg-Bass researchers argue that marketers need to accept that most brands share customers with several of their rivals and are not likely to achieve complete loyalty from their buyers. They offer recommendations for strategies that promote brand growth in a “polygamous multi-brand loyalty market” which runs counter to prevailing theories about how to grow brands.

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Super Bowl Ads Revisited

As all media are full of analyses, polls and commentaries, with this year’s Super Bowl ads, it is worth looking at research insights from past Super Bowls.

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If You Stream It, They Will Come: Marketing Through Streaming Platforms

  • MSI

Livestreaming platforms and social shopping in general have grown into marketing channels that can be very lucrative for several different categories. However, livestreaming stands apart from “normal” social media in the fact that influencers are less reliant on corporate sponsors, as they have their own customer base that they rely on. So, how can marketers be successful within these channels? This Marketing Science Institute (MSI) working paper illustrates what forces are at play with livestreaming and how to balance them for the benefit of all parties.

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Utilizing FOMO to Increase Engagement with Your Brand

  • MSI

Fear of missing out (FOMO) is a phrase that social media has given rise to. Those who follow others on such platforms can be made anxious about their own life choices and use of free time when following friends and their activities online. If brands can properly understand this phenomenon, however, they can find ways to engage with customers, including through the content and events consumers most care about. Researchers in this Marketing Science Institute (MSI) working paper find that those who are most attracted to a brand are the ones who become the most engaged through such a strategy.

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Privacy

Many consumers are concerned about marketers’ access to their data (as shown in ARF studies with a new report being released soon). Read more »

How to Leverage the Video Game Ecosystem for Marketing Analytics

  • MSI

Online video gaming is a channel that has grown significantly in popularity in the last decade and the trend is likely to continue. Due to a massive group of highly engaged gamers, marketers can use this channel to understand this segment and their needs much better. However, this ecosystem, along with providing unique opportunities, also comes with unique challenges. This Marketing Science Institute (MSI) working paper offers a roadmap.

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