On April 26, 2022, the ARF Offline-Online Metric’s Working Group brought together three marketers to discuss their needs and priorities on online-offline metrics, exploring current topics such as reconciling digital and traditional metrics, emergence of new currencies, first-party data/identity resolution, and the advent of streaming. Working Group Chair Charles Buchwalter moderated a dynamic discussion with guests Christine Beaufait (Cross-Brand Program Manager, GM), Karen Chisholm (Transformation Analytics Director, Pernod Ricard), and Jeremy Wasson (Global Media and Data – ROI Engine Sr. Director, PepsiCo).
Sean Wilkinson of Conviva outlined findings from their latest State of Streaming report (released Q2 2022). A lot of non-CTV activity is occurring, like TV casting from connected devices, which equates to missed opportunities. Still, the use of connected devices is going down and the trend is people buying and relying on smart TVs. Monetization in DTC relies on good data. With it, streaming providers can determine things like customer lifetime value, ARPU and subscriber retention rate. As such, he stressed the importance of standardizing measurement and audience resolution.
Hong Zou of Adobe talked about how they measure campaign incrementality and ROI using both first-party and third-party identifiers. Their method was born in 2020, out of the need to refocus from lower funnel marketing campaign performance to upper funnel performance. Adobe matches one group of people exposed to the campaign with a look-alike group who were not exposed. Since all other attributes are the same, any differences can be attributed to the campaign itself.
Michael Tscherwinski (Circana) and Greg Younkie (Kraft Heinz) explored how personalization of quality data can take performance up to the next level and shared learnings from a two year journey that found personalized impressions supported by the right data can drive stronger impact.
In her overview on the current status of TV measurement, Andrea Zapata of Warner Bros. Discovery (WBD) made the case for why media companies need to evolve to committing to new partners and processes that push the industry forward. Moving forward for WBD meant identifying the right partners with reliable and accurate capabilities that leverage multi-currency approaches, and Andrea provided WBD’s methodology behind their “rigorous evaluation” of vendors. Advising that “different doesn’t always mean wrong,” she outlined the five key areas of focus that allowed for transparency to potential partners as well as confidence in recommendations made to leadership.
Gregory Younkie – Sr Data Scientist & Data Strategy, Kraft Heinz
Michael Tscherwinski (Circana) and Greg Younkie (Kraft Heinz) explored how personalization of quality data can take performance up to the next level and shared learnings from a two year journey that found personalized impressions supported by the right data can drive stronger impact.
Kraft started with its CRM recipe-focused data and grew it 17% with sweeps and games. Its in-house consumer insights platform, Kraft-O-Matic, had three core competencies with its consumer database incorporating 1P (first-party), 2P (second-party) and 3P (third-party) data, insights and analytics and agile marketing. Using identity resolution to match 1P data to devices and content, and enriching 3P data to create high-value audiences, Kraft then activated personalized marketing campaigns with speed to capture engagement and ROAS.
Driving 1P acquisition, data enrichment, more personalized activation and uplift measurement resulted in a 93% lift in ROAS impact and secured an increase in media spend from leadership.
Key Takeaways
Enriching datasets with demographics, psychographics and purchase-based data powered their modeling for different machine learning techniques across the consumer funnel from awareness to performance marketing.
Within CPG, purchase-based data proved to be the best predictor of future performance.
Utilize HH transaction-level to enable more sophisticated media approaches and get deeper insights about your consumers.
Select the right clean room partner for your goals.
The ARF hosted its annual flagship conference, AUDIENCExSCIENCE 2023, on April 25-26, 2023. The industry’s biggest names and brightest minds came together to share new insights on the impact of changing consumer behavior on brands, insights into TV consumption, campaign measurement and effectiveness, whether all impressions are equal, join-up solutions across multiple media, the validity, reliability and predictive power of Attention measures, targeting diverse audiences, privacy’s effect on advertising and the impact of advertising in new formats. Keynotes were presented by Tim Hwang, author of Subprime Attention Crisis, Robert L. Santos of the U.S. Census Bureau, Brian Wieser of Madison and Wall, LLC and Andrea Zapata of Warner Bros. Discovery.
In our last issue, we featured insights from an LA Media Research Council event on recent research insights. This issue of NYCU presents a summary of new studies and media experts’ conclusions regarding 2023 priorities.Read more »
The Media Rating Council (MRC) is known for audits and accreditation work to secure valid, reliable and effective media measurement. However, a large portion of their efforts are focused on developing and updating measurement standards. Read more »
