Generation Z

SeeHer and Horowitz Research’s Gen Z Vibe Check

Tarya WeedonCultural Insights Strategist, Horowitz Research

Yatisha FordeSenior Director, Insights & Thought Leadership, ANA

Tarya Weedon of Horowitz Research and Yatisha Forde of the ANA discussed how to connect and create trust with Gen Z through accurate representation, authentic allyship and honest dialogue. This generation is redefining American culture with their views on gender, sexuality and fluidity. Champions of gender equality, they are a vocal cohort at the forefront of reversing the negative effects of traditional gender rules and stereotypes. Gen Z are hyperaware of when a campaign’s message is inauthentic or a brand does not “walk the walk.” Fewer Gen Z than other generations think advertising accurately reflects them. Tarya and Yatisha offered advice on how to pass the “vibe check” with this generation. Their study had two legs, a qualitative phase which was interacting over a two-week period with an online community with 70 Gen Zers in the U.S. The quantitative phase was an online survey among 800 U.S. respondents ages 14-to-24. Key takeaways:
  • Forty percent of Gen Zers said labels should be chosen by the individual, not society.
  • Over 50% said both male and female identifying people can do anything from using makeup to doing manual physical labor, and from being emotional to being in STEM.
  • Eighty-eight percent disagree that increased acceptance of non-traditional ways about gender and sexuality is bad for society.
  • Half of Gen Z self-identify as gender non-binary, and 64% identify as sexually fluid.
  • Forty-six percent said claiming support wasn’t enough. To be seen as trustworthy, a brand needs to show its support in action.
  • Forty-seven percent said it felt like pandering when an ad highlighted a cause that they’re not involved in.
  • Although respondents thought that all brands have a responsibility to influence perceptions about gender and sexuality, they felt some types of brands have a bigger responsibility than others. The biggest responsibility came to beauty/self-care brands (50%), clothing (49%), pharma/health (20%) and food/beverage brands (18%).
  • Just 47% of respondents felt like advertising accurately reflected their generation.
  • Recommendations included making diversity part of the brand ethos, reimagining gender and sexuality in advertising content, leveraging SheHer guides and GEM best practices, including more diversity and aspects of intersectionality in advertising and finding ways to open dialogue that is inclusive and without judgment.

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Best Practices for Multilingual Campaigns

Alexis Harris Global Research & Insights Partner, Marketing Science, TikTok

Jaclyn WilliamsResearch and Insights Manager, NA & Global Functions, TikTok

Alexis Harris and Jaclyn Williams of TikTok explained best practices for developing successful multilingual campaigns. Their data came from a survey where bilingual Hispanic TikTok users evaluated different creative elements in Spanish, to see how best to positively influence brand perceptions and business outcomes. This group feels one hundred percent both American and Hispanic culturally. They prefer to see and hear things in both languages throughout the day, a desire not currently being met by brands. Done consistently and authentically, language resonance can transfer into long-term benefits like brand loyalty and advocacy. Voiceover was the number one creative element to lift upper and mid-funnel metrics. Importantly, Spanish voiceover did not turn off English only speakers. TikTok partnered with NRG to conduct this 20-minute quantitative survey. It leveraged in-context ad exposure. They analyzed 32 ad variations (such as adding Spanish voiceover, music or subtitles) across four verticals: beauty, auto, QSR dining and telco. The survey was given to 1,600 monthly TikTok users in the US: 1,200 were multilingual, while 400 were English-only speakers. They found that fluency in Spanish is diverse. Researchers put respondents into three groups: English dominant, bilingual and Spanish dominant. Thirty-four percent of respondents identified completely with Hispanic culture, 31% identified completely with American culture and 17% completely with both. Key takeaways:
  • Sixty-nine percent said bilingual ads made them feel seen and represented.
  • Sixty-three percent of bilinguals liked seeing both languages throughout their day, 59% wanted to see both languages in their social feeds and 59% wanted to encounter both English and Spanish when seeing ads.
  • Bilingual audiences are 2.5 times more likely to share ads that use multiple languages. They are also three times more brand loyal when advertised to in Spanish.
  • Seventy-one percent of respondents wanted to see more celebrities from their own culture, 66% liked ads that referenced everyday life and 63% wanted more influencers from their culture in ads.
  • Spanish voiceover was the most effective creative technique. It drove positive brand perceptions, brand connection, engagement and consideration. Captions were the second most effective technique, driving all but consideration. Music only drove brand engagement.
  • After experiencing a Spanish voiceover in an ad on TikTok:
    • Thirty-eight percent of bilinguals watched product reviews about the brand on the social media platform, and 57% watched more ads on TikTok from the brand.
    • Fifty-two percent shared the ad on TikTok, and 27% talked about it with a friend or family member.
  • Brand favorability was at 61% of non-Spanish speaking users after encountering a bilingual English-Spanish ad.

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How to Leverage the Video Game Ecosystem for Marketing Analytics

  • MSI

Online video gaming is a channel that has grown significantly in popularity in the last decade and the trend is likely to continue. Due to a massive group of highly engaged gamers, marketers can use this channel to understand this segment and their needs much better. However, this ecosystem, along with providing unique opportunities, also comes with unique challenges. This Marketing Science Institute (MSI) working paper offers a roadmap.

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Firm Beliefs – How to Shape Your Own Career

On September 20, Bob Pearson, renowned author of “Firm Beliefs,” reflected on his findings working in three Fortune 500 companies and helping build three marketing communications consultancies. A panel of industry leaders drew insights from decades of cross-industry expertise and shared actionable strategies that help leaders facilitate team building.

Different Environmental Advertising Appeals Resonate with Young Men vs. Women

  • JOURNAL OF ADVERTISING RESEARCH

Previous research shows men under 30 care the least about the environment and taking steps to protect it, and are averse to traditionally feminine behaviors, which environmental appeals usually angle toward. A new study compares young men and women’s responses to a “take care of your planet” messages perceived as feminine, with other appeals emphasizing physical activity or “sweating” for the environment, seen as more masculine. Although “caring” is less effective, a gender-neutral-themed message resonates more broadly.

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Firm Beliefs – How to Shape Your Own Career

  • YOUNG PROS & WOMEN IN ANALYTICS

On September 20, Bob Pearson, renowned author of “Firm Beliefs,” reflected on his findings working in three Fortune 500 companies and helping build three marketing communications consultancies. A panel of industry leaders drew insights from decades of cross-industry expertise and shared actionable strategies that help leaders facilitate team building.

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Going Steady: How Long Will (My Cross-Media Campaign) Last?

In this session, Tania Yuki and Brian Pugh of Comscore explored the impact of frequency and latency in cross-platform advertising effectiveness. In her opening, Tania demonstrated consumer trends and touchpoints to better understand cross-media, in terms of reach and optimizing platforms for specific outcomes. In her discussion, Tania acknowledged the challenges of measurement due to the constant introduction of new innovations and the adoption of new behaviors to track. She also recognized the considerable increase in connected devices per household since the pandemic. Tania pointed out complexities in the current media ecosystem from the increase in which media has merged despite being separate platforms (e.g., linear TV, social media, online video, etc.). In addition to all the changing behavior in media consumption, the speaker noted the emergence of Generation Z is beginning to change the rules for establishing brand love and loyalty. In his discussion, Brian examined findings from the measurement of 400 cross-platform campaigns to understand trends in terms of platform mixes. Brian noted the continued growth of social media and CTV along with the decline in linear TV, though he acknowledged linear still remained “king.” Furthermore, he found that multi-screen campaigns performed better than single-platform campaigns.

Demystifying the Multigenerational Workplace

  • By Felicity Stevens, Nestle UK

On May 18th, 2023, ARF Young Pros met to discuss how generational differences can affect behavioural preferences and tendencies in the workplace. Multigenerational teams are the new normal with at least four generations in the workforce today. Age correlates less and less with expertise and authority and the need for effective collaboration across generations is therefore more valuable than ever.

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How Diversity in Advertising is Evolving

  • WOMEN IN ANALYTICS

The event addressed how diversity in advertising is evolving. Consumers want to buy from companies that commit to diversity but mere representational presence in ads is not enough. Brands that produce creative that is authentic in context, and elicits emotion from consumers, will garner loyalty and ROI. Leaders from Microsoft and Kantar shared how we can collectively understand nuances better to debunk stereotypes and empower all groups of people.

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