engagement

“The Science of Engagement” and The VAB Recommendation on Video Measurement

The Science of Engagement” – BBC Global News Ltd & BBC Worldwide

Content-led marketing is big business, but there are issues about how to best measure it. This paper combines traditional methods with neuro-science techniques (facial coding and Implicit Response Testing) to understand how consumers really engage with content-led marketing and what this means for brands – something that just can’t be measured by click-through rates.

Whilst facial coding has mainly been used to test video content, this is the first study of its kind measuring engagement with text based content marketing.

 

NOTEWORTHY ARTICLES

From various sources

The VAB Recommendation on Video Measurement

Given the literally billions of dollars involved, it is hardly surprising that metrics and measurement in the digital age is among the most contentious subjects in media research. Last week trade association VAB (the Video Advertising Bureau) announced a recommendation for making comparisons between “traditional” and digital platforms. 

The VAB, whose members include broadcast and cable TV networks, proposed that the industry use average audience as the basis for comparing video platforms (e.g. broadcast TV, Facebook, YouTube).

The method for calculating average audience is simple – multiple the unique audience (reach) by average minutes viewed, then divide that total by the minutes in the time period being considered. However, determining which approach the industry will ultimately adopt will likely be a more complicated task.

 

Brand Engagement on Digital Platforms

Mark Bonchek and Cara France, writing in “The Harvard Business Review,” provide “A Cheat Sheet for Marketers on the Future of Digital Platforms.

Marketers need to understand the future of consumer engagement on digital platforms, such as Twitter, Facebook, LinkedIn, Pinterest, YouTube, SnapChat, and Instagram.  Bonchek and France discuss the seven Ps of these platforms:

  1. People-digital and social platforms empower customers, employees, and citizens by removing friction in the flow of information and communication.
  2. Participate-platforms are two-sided networks that encourage the creation of communities of users and participants.
  3. Personalize-platforms will help filter the information being received and provide experiences that are more personalized, relevant, and meaningful.
  4. Product-platforms are becoming more integrated into products and services. There will be a convergence of digital platforms and connected devices, which will impact the relationship between products and platforms.
  5. Process-companies are adopting platforms that will impact business processes and organizational management.
  6. Pay-there will be greater integration of e-commerce and social networks on digital platforms.
  7. Partner-companies will need to improve their partnership and collaboration efforts to create opportunities for brands to form alliances.

The authors believe that companies can achieve increased brand engagement by involving and empowering customers.

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For more on this topic, check out the Marketing Tab in Morning Coffee.

 

 

 

Tips to Increase Engagement With Facebook Image Posts

Angie Pascale, writing for ClickZ, discusses the power of images to increase brand engagement with consumers on social platforms.

Pascale states that photos receives 53 percent more likes on Facebook than the average post, and 84 percent more link clicks.

She suggests the following tips when creating and posting images on Facebook:

-Share the images of real people, preferably customers or influencers

-Focus on faces

-Use lifestyle imagery

-Write brief copy

-Encourage short responses to simple questions

-Create image galleries

-Capitalize on the nostalgia effect

Keeping the above points in mind when posting images on Facebook will increase consumer engagement with brands and products.

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Insights for Marketers From The World Happiness Report

Dr. Paul Marsden provides insights from the 2015 World Happiness Report. These insights can provide valuable guidelines for marketers seeking deeper engagement with their customers.

-Customer ratings of their happiness with product, service and brand experiences provide an opportunity for marketers to understand customer satisfaction. Happiness can be measured with the Cantril Ladder.

-Understanding the six drivers of human happiness revealed by this report (health, social support, household income/GDP, trust, generosity, and freedom) provide marketers with the key to positioning their products to satisfy these drivers.

-Knowledge of positive and negative human emotions can provide marketers with guidance when developing campaigns. Critically important to emotional happiness are freedom, generosity, and social support.

-Marketers can help customers achieve purpose and meaning in their lives, which are important factors for human happiness.

Aligning with customer happiness can provide opportunities for marketers.
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