Findings by comScore reveal that 65% of Americans who own a mobile phone or tablet do not use their mobile device for banking activities.
A survey conducted by comScore in April 2015 reveals the most popular reasons for not using mobile banking services, which include:
42% of surveyed consumers prefer to use their desktop computer.
36% are concerned about security.
22% prefer to visit their local branch or office.
Suggestions are presented by comScore to alleviate consumer concerns and increase the adoption of mobile banking.
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