consumer attitudes

How AI Is Reshaping Consumer Choice

  • Psychology of GenAI
  • ARF; MSI

Generative AI is becoming an active participant in the purchase journey, helping consumers compare products, interpret information and select among alternatives. Based on a survey of 500 adults who use AI at least weekly and have used it for shopping or product research, the latest report in the ARF and MSI Psych of Gen AI series examines how much of the decision process consumers are willing to delegate, where they still insist on control and what their growing reliance on AI means for marketers.

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Meet Gen Alpha: How the Next Generation Is Reshaping Brand Discovery and Influence

  • ARF
  • Knowledge at Hand | CMO Brief

Generation Alpha may still be years away from full purchasing power, but its influence on household spending and brand decisions is already significant. The latest ARF Knowledge at Hand and accompanying CMO Brief examine how this generation discovers brands, uses media and AI, influences family purchases and moves between digital and physical shopping environments. The research also highlights why marketers should not look at Gen Alpha as a monolithic segment but instead consider age, developmental stage and the continuing influence of parents when building relationships with this emerging generation.

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What Social Media Conversations Reveal About LGBTQ-Themed Advertising

  • JOURNAL OF ADVERTISING RESEARCH

How do consumers respond when brands incorporate LGBTQ themes into their advertising? An analysis of more than 20,000 YouTube comments finds that overall, sentiment toward LGBTQ-themed advertising is predominantly positive, but responses vary considerably depending on the content. Celebratory and family-oriented themes tend to generate more positive reactions, while brand activism and portrayals that challenge traditional gender expectations can produce more polarized responses. The findings underscore the importance of authenticity and understanding the social and cultural dynamics surrounding inclusive advertising.

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