Josh leads customer insights at PayPal, where he drives consumer research programs that shape the company's marketing and brand strategy. With nearly two decades of technology research experience, he heads a team dedicated to understanding consumer behavior, market trends, and marketing effectiveness, ensuring PayPal and its products stay at the forefront of innovation and customer experience. Before joining PayPal, Josh was a customer insights leader at Verizon, supporting brand and go-to-market strategies, as well as the product roadmap. He has also held senior research and insights positions at Intel and Microsoft.