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DTSTART;TZID=America/New_York:20200715T130000
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SUMMARY:Experience Debt: How to Avoid Customer Experience (CX) Compromises That Hike up Costs
DESCRIPTION:Experience Debt: How to Avoid Customer Experience (CX) Compromises That Hike up Costs\n      July 15 @ 1:00 pm - 2:00 pm EST • New York\n          \n      \n        \n      \n    \n    \n      \n        \n      \n    \n    \n      \n        \n      \n    \n    \n      \n        \n      \n    \n    \n      \n    + Google Calendar+ Apple Calendar\n    \nMESH Experience presented the fifth installment of their webcast series focused on how marketers can grow their business and succeed in the new age of customer experience (CX). \nCX continues to evolve. This is especially true now\, while we come to grips with the immense impact of the coronavirus pandemic on nearly all aspects of life – the global economy\, public emotion and consumer behavior. \nIndustry experts shared insights on how to build a CX roadmap in the current consumer climate. Attendees walked away with a toolkit to grow their brand and the knowledge of how to meet and exceed the demands of their current and prospective customers. \nTopics discussed: \n\nThe details of experience debt and best practices to avoid it\nHow to bridge the gap between encouraging task completion and a positive CX\nThe hidden costs of compromising on CX\nThe brands have created successful CX\, even during the COVID-19 crisis\n\n\nFeatured Speakers\n\n\n\n\n\n\nFiona BladesPresident & Chief Experience Officer\, \nMESH Experience\n\n\n\n\n\n\n\n\n\nRamzi Yakob Digital Strategy & Experience Leader\,\nRecently at Aviva\n\n\n\n\n\n\n\n\n\nCatherine Willis Global Consumer Insights Leader\,\nCox Communications\n\n\n\n\n\n\n      \n        Details and Venue\n        \n	\n\n\n\n	 Details \n	\n\n		\n			\n				Date:\n				\n					 Jul 15 2020 \n				\n			\n\n			\n				Time:\n				\n					\n						1:00 pm–2:00 pm													EDT\n											\n				\n			\n\n		\n		\n		\n		Event Categories: 2 - Subject Focused\, 5 - Webcasts\, 9 - Councils\n		\n		\n			\n\n\n\n	 Venue \n	\n				 Warner Bros. Discovery (30 Hudson Yards) \n\n									\n					\n						\n\n30 Hudson Yards\n	\n		\n		New York\,\n\n	NY\n\n\n	United States\n\n\n\n											\n				\n			\n			\n					\n			\n\n\n	\n\n\n\n      \n\n\n\n\n\n\n\n\n\n\n\n Webcasts 2020\n\nView Presentation\n\n\nUpcoming ARF Events\n\nView All Upcoming Events\nUpcoming Conferences\nUpcoming Young Pros\n\n\nInsights Studios\n\nUpcoming Insights Studios\nPast Insights Studios\n\n\nTown Halls\n\nUpcoming Town Halls\nPast Town Halls\n\n\nPast Event Highlights\nSubmit\n\n\n\nWebcasts are Supported by
URL:https://thearf.org/event/webcast-experience-debt-how-to-avoid-customer-experience-cx-compromises-that-hike-up-costs/
LOCATION:Warner Bros. Discovery (30 Hudson Yards)\, 30 Hudson Yards\, New York\, NY\, United States
CATEGORIES:2 - Subject Focused,5 - Webcasts,9 - Councils
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