shopper insight

This Strategy Helps Retailers Survive Store Closures

This Strategy Helps Retailers Survive Store Closures

  • MSI

Does closing brick-and-mortar stores mean losing business? Not necessarily. According to this Marketing Science Institute (MSI) working paper, retailers can retain most, if not all their sales, by helping consumers adapt to local closings. Maintaining sufficient density of locations and customer loyalty are paramount. Retailers who employ an omnichannel strategy can even shift in-store purchasing online or to their app.

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The Digital Divide: Inclusion of a Mobile Population (To Have & Have not: Part 2)

  • Posted: July 10, 2023

David Kingsbury reviewed data from his 2019 ARF AUDIENCExSCIENCE presentation, and IRI’s subsequent advances to improve accessibility, targeting, and measurement of the digital invisible. This research has helped uncover a sliver of those invisible, i.e., households that move and are lost (either temporarily or permanently).

Research during the summer of 2021 revealed that the demographics of the digital invisible remained the same. Digital invisible consumers are more likely to skew low income, no kids, and under 34 years of age. They are part of the 13% of the population who move annually. Additionally, some consumers don’t want to be tracked. This population is not receiving targeted advertising and their purchases are not being measured.

Here’s What we Know About Retailing in Times of Inflation

Here’s What we Know About Retailing in Times of Inflation

Consumers and retailers both face challenges in times of economic inflation. Whereas the Covid pandemic has plunged us into unprecedented times, previous research suggests that when prices rise, consumers tend to expect inflation to be high and persistent. They also tend to overestimate sellers’ profits and underestimate the effect inflation has on the seller. Some companies are equipped to weather such price increases. However, the long-term impact of the perception of “greedflation” is yet to be quantified.

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This is When Diversity in TV Ads Drives Purchase Intent

This is When Diversity in TV Ads Drives Purchase Intent

Promoting diversity through creative content is the right thing to do and can be highly beneficial for brands if done correctly. It’s important for the context to be in sync with the changing context of public opinion. The study featured in this latest MSI white paper, found that Black actors’ share of ads can increase purchase intent, but only when the ads were processed peripherally. If the ad’s aim was to increase the public’s attention to inequality, this could actually inhibit the effect.

Tension Hunting: A New Method for Audience Loyalty

  • Posted: June 20, 2023

In this session, Chris McCarthy of Kantar addressed the question: “In today’s environment of constant, dynamic change, how can brands enhance how they innovate and engage with audiences?” The speaker examined the “age of disruption,” noting consumer obstacles such as COVID supply chain shortages and inflation leading to a shift to higher-involvement decisions by consumers, which has resulted in some risks but also opportunities for brands. The speaker pointed to tension hunting, the process of enhancing innovation and success by focusing on the mitigation of problems, as a way to address disruption and consumer inertia, head-on.

Audience Trends for Products With Supply Constraints

  • Posted: June 20, 2023

IRI’s Michael Tscherwinski addressed the challenges marketers are facing due to supply-constraints and provided a best-practices playbook for unlocking opportunities. IRI’s 2022 outlook on product availability predicts continued challenges. Inflation, supply chain issues, as well as the war in the Ukraine, impact the operations of CPG companies. Category out-of-stock conditions are widespread, and many CPGs are pausing media. However, Procter & Gamble, one of the largest advertisers in the world, stated that it would continue to invest in marketing.

Concurrent Track Panel Discussions: DIVERSITY IN ADVERTISING

  • Posted: June 16, 2023

The ARF’s Jay Mattlin brought together the presenters from Day Two’s Diversity in Advertising track to expand on the common themes and findings from their individual studies. The panel agreed that, in communicating to diverse audiences, mere representational casting or presence in ads and content was not enough. Creative that resonates with multicultural audiences needs to incorporate elements of empowerment, appear in representative programs, and show underrepresented groups in positive, non-stereotypical ways. The following are edited highlights from the panel discussion.

Research on Marketing & LGBTQ+

  • Posted: June 15, 2023

As many companies join in Pride celebrations this month (and some deal with backlash), we review the growing amount of research available to inform marketers on how to best market to and in support of LGBTQ+. We recommend these studies, all conducted in 2022 or 2023:

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Latest Trends in the Future of Impulse, Frictionless and Experiential Retail

  • Posted: June 5, 2023

In this fireside chat, Rohan Karankal (Mondelēz International) and Jessica Wohl (Ad Age) discussed the dramatic changes and disruptions in grocery shopping over the last few years as well as the opportunities in experiential retail, especially in driving impulse purchases. Mondelēz has an ecosystem of communities, which encourages sharing best practices around experiences through thought leaders both internal and external. Rohan shared examples from Mondelēz’s “Elevated Shopper Experiences,” which delivers curated design and experiential solutions in stores. They are currently evaluating a measurement framework which measures the impact of these experiences on both sales lift and brand perceptions for both the brands and retailers.

The Future of Shopping: Where, How and Why People Will Buy Things

  • Posted: June 5, 2023

Elizabeth Harris and Melvin Melendez of Arc Worldwide covered how people are going to buy things in the future. The process will become seamlessly interwoven into experiences driven by technologies such as AI, VR and electric vehicles. They started with a quote from their parent company Publicis Groupe’s founder, Rishad Tobaccowala, “The future does not fit into the containers of the past.” The presenters then gave a number of examples of recent and future approaches which are highly personalized, immersive experiences that engage and entertain while solving problems.

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