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Email Preferred for Brand-Consumer Communications

Survey results from MessageSystems highlighted in Media Research Brief suggest that email is consumers’ preferred method of communication with brands. This was true for both initiating communication with brands on non-emergency customer service issues, as well as receiving special offers or coupons. In terms of the latter, 25.1% preferred to receive special deals via email, followed by text (9.0%), snail mail (7.1%), and social media (5.3%).  “For all the hype that social marketing has gotten in recent years, just above 5% of respondents actually prefer seeing ads or deals in their social channel over anywhere else.”

Perhaps most telling is that 50% of respondents said they did not want to receive any notifications, regardless of mode.


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